At Loop IPTV, we prioritize customer satisfaction and strive to deliver a smooth, reliable, and high-quality streaming experience.
This Refund and Cancellation Policy explains how subscription payments, cancellations, and refund requests are handled for all Loop IPTV services.
1. Subscription Overview
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Loop IPTV provides prepaid streaming services that grant access to live TV, movies, sports, and on-demand entertainment.
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All subscriptions are billed in advance and may automatically renew unless canceled before the next billing cycle.
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By purchasing a plan, you agree to all terms outlined in this policy.
2. Non-Refundable Sales Policy
All purchases made through Loop IPTV are final and non-refundable once the service has been activated.
Since IPTV access is delivered digitally and instantly, login credentials and activation cannot be revoked or reused.
Refunds will not be issued for the following reasons:
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Change of mind after activation
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Issues caused by your device, internet speed, or third-party app compatibility
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Scheduled maintenance or temporary server downtime
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Channel or content removal due to third-party provider decisions
We recommend exploring our Free Trial (if available) before purchasing a subscription.
3. Exceptional Refund Circumstances
Refunds may only be granted under specific, verifiable conditions, such as:
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Duplicate payments due to technical error
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System malfunction preventing service activation
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Payment processed but account not activated within 48 hours
To qualify, users must contact our support team within 7 days of the transaction date.
Approved refunds will be issued to the original payment method within 5–10 business days.
4. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting customer support.
Please note:
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Cancellation stops future renewals, but your current plan remains active until the end of its billing period.
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No prorated refunds are offered for early cancellations.
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For auto-renewal subscriptions, cancellations must be made at least 24 hours before the next billing date to avoid additional charges.
5. Account Suspension or Termination
Loop IPTV reserves the right to suspend or terminate any user account that violates our Terms and Conditions or engages in unauthorized or illegal streaming activity.
In such cases, no refund or credit will be issued, regardless of the remaining subscription duration.
6. Technical and Streaming Limitations
Although we continually work to maintain a reliable streaming platform, occasional interruptions may occur due to:
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Weak or unstable internet connections
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Device or app compatibility issues
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Temporary third-party service disruptions
Such issues are outside our control and are not eligible for refunds or credits.
7. Requesting a Refund or Cancellation
If you believe you are eligible for a refund or wish to cancel your subscription, please contact our support team with the following details:
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Full name and registered email address
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Payment receipt or transaction ID
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Brief description of your issue or reason for cancellation
Our support team will review your request within 24–48 hours and respond with the next steps.
8. Policy Updates
Loop IPTV may update or revise this Refund and Cancellation Policy periodically to reflect operational, technical, or legal changes.
The latest version will always be available on our official website. Continued use of our services implies your acceptance of the updated terms.
9. Contact Information
For billing, refund, or cancellation inquiries, please reach out to us:
Loop IPTV
6027 38th Ave SW, Seattle, Washington (WA), 98126
📧 Email: support@loopiptv.live
📞 Phone: 929-242-6868