At Loop IPTV Media Player, your privacy matters. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using our website, installing or activating the Loop IPTV Media Player, or contacting our support team, you agree to the terms below.
1. Information we collect
When you interact with Loop IPTV Media Player or visit our site, we may collect:
Account & contact information
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Name, email address, phone number, billing address, and payment-related metadata (we do not store full payment card numbers — see Payment Information).
Device & technical information
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Device ID, serial number or token, IP address, device model, operating system, browser type, and app version. Activation keys and device license metadata (activation timestamps, license status) are also logged for license management.
Usage & playback data
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Viewing activity (channels/streams accessed, start/stop times), playlist or portal configuration (M3U/Xtream/Stalker references, but not the content files themselves unless uploaded), error logs, and feature usage to help improve playback and stability.
Communications
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Support requests, emails, chat transcripts, and other messages you send to our team.
Cookies & analytics
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Cookies and tracking technologies to understand site usage and improve the product (see Section 4).
2. How we use your information
We use collected data to:
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Provide, operate, and maintain the media player and website.
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Process account setup, activation, billing, and license management.
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Authenticate devices and enforce license limits (revoke/reassign keys).
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Diagnose and fix playback issues, improve player performance, and implement new features.
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Provide customer support and respond to inquiries.
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Send important service messages (activation confirmations, renewal reminders, security notices).
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Detect and prevent fraud, abuse, or other unauthorized use.
We will only process your personal data for lawful purposes and as permitted by applicable law.
3. Data protection & security
We deploy administrative, technical, and physical safeguards to protect your personal data. This includes encrypted storage, secure connections (HTTPS/TLS), and access controls for our systems. While we strive to protect your information, no system is completely immune to security risks; we cannot guarantee absolute security of information transmitted to or stored by us.
If we become aware of a data breach that poses a risk to your rights or freedoms, we will notify affected users and regulators where required by law.
4. Cookies & tracking technologies
We use cookies, local storage, and similar technologies to:
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Improve site navigation and performance.
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Remember preferences and login sessions.
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Collect anonymized analytics (page visits, device types) to enhance the player and website.
You can disable or clear cookies in your browser or device settings, though doing so may affect some functionality of our site or web-based player features.
5. Sharing & disclosure
We do not sell or rent your personal information. We may share data with:
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Service providers (payment processors, hosting/CDN, analytics, customer support tools) who process data on our behalf under contractual restrictions.
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Legal authorities when required by law, court order, or to protect legal rights.
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Business transfers in the event of a merger, acquisition, or sale of assets (we will notify users if personal data is a material part of such a transfer).
All third parties we engage are required to use your information only for the purposes we specify and to maintain appropriate safeguards.
6. Payment information
Payments are processed via secure third-party payment gateways. Loop IPTV Media Player does not store full credit/debit card numbers on our servers. Our payment partners adhere to industry security standards (e.g., PCI-DSS). We may retain limited billing metadata (transaction ID, date, amount) to manage subscriptions and refunds.
7. Your rights & choices
You have control over your personal data. Depending on your jurisdiction, you may be able to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your account and personal data (subject to legal, tax, or billing retention requirements).
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Object to or restrict certain processing activities.
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Opt out of marketing communications.
To exercise these rights, contact us at support@loopiptv.live. We may ask you to verify your identity before fulfilling requests to protect your account.
8. Children’s privacy
Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information about a minor without parental consent, contact us and we will remove it as soon as possible.
9. Third-party services & links
Our site and player may use or link to third-party services (analytics providers, CDNs, or content delivery partners). These services have their own privacy policies and practices. We recommend reviewing third-party privacy notices to understand how they handle your data.
10. Data retention
We retain personal data only as long as necessary to provide the player and services (e.g., to manage activations, billing, and support), comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.
11. International transfers
If you are located outside the United States, your personal data may be transferred to and processed in the U.S. or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place to protect your information in legal jurisdictions.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our site or player after changes indicates acceptance of the updated policy.
13. Contact us
If you have questions, concerns, or requests regarding your privacy or this policy, please contact:
Loop IPTV
6027 38th Ave SW, Seattle, Washington (WA), 98126
Email: support@loopiptv.live
Phone: 929-242-6868